Retail returns are projected to hit $890 billion in 2024, with 16.9 per cent of sales expected to be returned.
Free and seamless returns drive loyalty, while 93 per cent of retailers report concerns about fraudulent returns.
Retailers are enhancing return capabilities, with 34 per cent hiring staff and 40 per cent using third-party logistics.
Free and seamless returns drive loyalty, while 93 per cent of retailers report concerns about fraudulent returns.
Retailers are enhancing return capabilities, with 34 per cent hiring staff and 40 per cent using third-party logistics.
